Notifications & Alerts

Each day thousands of events are triggered in our platform, anything from aknowledging the re-build of a publisher tag, to urgent health alerts for things like revenue drop-off.

Each user has the ability to receive these notifications via web push notifications or email, or through the connection of a communications integration at the organisation level.

Event Group Subscription

You can manage the event groups you are subscribed to from your account page: /account

The event groups you can subscribe to are as follows:

Event Group	Email Default?	Web Push Default?	Description
Tag & SDK Updates	❌	❌	Any changes that trigger a re-build; publisher status change, config change, audience enablement etc
Background Activity	❌	✅	For delayed actions triggered by you, e.g. tag build complete
Onboarding	✅	✅	Any onboarding step; MCM, site approval, publisher appeal, suspensions, new publisher, new organisation etc
Health Alerts	✅	✅	Revenue drop off, traffic drop off
Billing	✅	❌	Invoice Generated, paid, in arrears, new profile set up or removed
Experiment Activity	✅	❌	Experiment end, winner auto activated
Ads.txt Updates	✅	❌	New requirements, now up-to-date
User Access	✅	❌	Includes adding new users, existing users added to new organisations and user suspension
Integrations	✅	❌	Expiry warnings, new integrations added, removed
Policy	✅	❌	Terms have been accepted
System	✅	✅	System notices, such as reporting outages or industry alerts
Personal	✅	❌	[Non-Optional] Password reset, welcome emails etc

Be sure to whitelist no-reply@hey.contentignite.com in your email provider to ensure you receive email notifications.

Web notifications will only be delivered if you have Fusion open in your browser. If you'd like more consistent delivery of push notifications, consider installing Fusion as a web application.

Organisation Hierarchy

If you have access to multiple organisation, weather that's in a parent-child arrangement, or separate entities, your subscription to the above events is managed per organisation. That means if you switch organisations, you'd be able to manage all your preferences independently.